Front desk to back office. One AI-native platform.
A modern hospitality ERP for hotels, resorts, service apartments and chains. PMS, reservations, channel manager, F&B POS, banquets, revenue management and finance — built on 27 microservices with Claude and GPT-4o inside.
- Multi-property, multi-tenant by design
- 12+ OTA channel integrations live
- AI demand forecasting + dynamic pricing
- Guest + staff mobile apps included
Built on industry-leading partners
The hospitality stack reimagined — without the bolt-ons.
Most hotel software is a 15-year-old PMS with channel manager and POS bolted on by acquisition. We rebuilt it as 27 cleanly-architected microservices with AI in the operations loop from day one.
Multi-property, not multi-instance
A chain operator sees consolidated revenue, occupancy and reservations across every property in one view — while each property's staff still sees only their own data. Real multi-tenancy on Postgres RLS, not separate databases per hotel.
AI inside the workflow
Demand forecasting drives daily rate recommendations. GPT-4o handles guest queries on the booking engine. Claude drafts OTA review replies in your brand voice. The model is the workflow — not a chat widget bolted onto a stale ERP.
Enterprise security from day one
Keycloak OAuth2/OIDC + MFA. Row-level security enforces tenant isolation at the database kernel. Audit trail on every rate change and rebate. PCI-aware payment flow. ISO 27001 and PCI DSS architecture-ready.
Twelve modules. One platform. One bill.
Modules can be enabled per tier; data flows seamlessly between all of them. No more reconciling spreadsheets between your PMS, POS and accounts.
Run 1 hotel or 100 — same stack, same login.
Most hospitality systems handle multi-property as an afterthought — bolt-on chain management with shaky reporting. We architected it as the default. Every screen knows whether it's showing one property or a portfolio, and the data structure scales without re-platforming as you grow.
- Single sign-on across all properties
- Per-property permissions and tax rules
- Consolidated revenue, occupancy, P&L
- Cross-property transfers (staff, stock, guests)
- Chain-wide loyalty programme
- One channel manager, all OTAs, all properties
Four places AI changes hotel ops — every single day.
Not a chat widget. AI is integrated where the work actually happens: pricing decisions, guest interactions, review replies, manager queries.
Demand forecasting + dynamic pricing
Prophet time-series models trained on your historical occupancy, plus competitor rate shopping. Rate recommendations refreshed every 2 hours; revenue manager approves or auto-applies.
GPT-4o guest chatbot
Embedded on your booking engine and guest mobile app. Handles room queries, local recommendations, booking changes — falls back to a human agent for anything outside its scope.
Claude-drafted OTA review replies
Every Booking.com / Tripadvisor / Google review gets a draft reply in your brand voice within minutes. GM approves, edits, posts — average reply time goes from days to under an hour.
Natural-language reports
Managers ask in plain English — "compare ADR for suite category this week vs last quarter" — and get the answer with a drill-through chart. No more waiting for the BI team.
Twelve channels. One source of truth.
Two-way sync between your inventory and every OTA — rates, availability, restrictions in real time. No more midnight panics over double bookings. No more logging into seven different extranets.
The right interface for every role.
Web for staff, mobile for guests and field staff, API for partners. All sharing one source of truth.
Admin portal
Web app for managers and staff. Front desk, housekeeping dashboard, F&B, reports, audit log. Role-based permissions per property.
Booking engine
Embeddable widget on your own domain. Direct bookings with payment, promo codes, multi-room, guest accounts.
Guest mobile app
React Native (iOS + Android). Check-in/out, mobile key, in-room service, concierge chat, loyalty wallet.
Staff mobile app
Housekeeping, maintenance and F&B captain. Room status updates, work orders, KOT taking, offline-first.
Super admin
Multi-tenant management — for chain operators or SourceForge support. Property provisioning, billing, audit.
Developer / API portal
GraphQL + REST APIs, webhooks, SDK docs and sandbox. For integrations with your own systems or partners.
The architecture you can trust with your business.
27 microservices, multi-tenant Postgres with row-level security, enterprise auth, AI ML pipeline — built the way modern SaaS should be, not the way 2008 PMS systems still are.
Kubernetes-native, multi-region capable. Daily encrypted backups. 99.95% uptime SLA on managed deployments.
- 27 microservices on Kubernetes
- Apollo Federation GraphQL gateway
- Kong API gateway + Cloudflare WAF
- Kafka event bus for async ops
- Redis for cache + queues
- Multi-region active-active capable
- PostgreSQL 16 with Row-Level Security
- Per-service schema isolation
- Read replicas for BI / reports
- Prisma ORM with tenant context
- S3-compatible object storage
- Daily encrypted backups
- Keycloak OAuth2 / OIDC
- RBAC — 8 fine-grained roles
- MFA: TOTP + SMS
- SSO for hotel chains (SAML / OIDC)
- Brute-force lockout + audit
- PCI-aware payment flow
- Anthropic Claude (review replies, narratives)
- OpenAI GPT-4o (guest chatbot)
- Prophet + scikit-learn (forecasting)
- pgvector (semantic search over guests)
- Whisper (voice notes → tickets)
- Spend caps + audit per workspace
Eight property types. One platform.
Configuration adapts to your format — a 200-room city hotel runs different defaults than a 30-villa resort or a 12-room boutique.
Six phases. Real go-live dates. No surprises.
Boutique single-property: 4–6 weeks. Chain of 5–20 properties: 8–14 weeks. Same playbook, calibrated to size and complexity.
A SourceForge consultant is at your property for the first 72 hours. Real human, real time, real keys to your old system.
Discovery
Property survey, current systems audit, integration map, GST/tax setup, user roles defined.
Configure
Room types, rate plans, taxes, channel mappings, user accounts, brand and design.
Migrate
Guests, future reservations, historical revenue and inventory from your legacy PMS — reconciled to the rupee.
Train
Role-based training: front desk, housekeeping, F&B, finance, management. Recorded sessions for new joiners.
Go-live
Phased cutover during a low-occupancy window. SourceForge consultant on-site for the first 72 hours.
Hypercare
4 weeks of daily standups, then SLA-based managed support with quarterly business reviews.
Real SLAs. Real penalties if we miss them.
Two hotel stories — placeholders till the real ones land.
Real customer names and outcomes available on a discovery call.
Running Opera at the flagship and IDS at the other two properties. Reservations leaking between PMS and channel manager. F&B + housekeeping in spreadsheets. Daily flash report took 4 hours.
Consolidated all three properties onto SourceForge Hotel ERP in 12 weeks. Migrated 8 years of guest history. Enabled AI demand forecasting on day-30; revenue manager now reviews recommendations instead of building them.
- Daily flash report: 4h → 12 min
- RevPAR up 14% in first 6 months
- OTA double-booking incidents: 8/month → 0
14 properties across 6 cities, each with its own PMS vendor. Chain-level reporting impossible. Group loyalty programme couldn't track stays across properties. Audit nightmare.
Multi-property tenant on SourceForge with property-level user permissions. Migrated property-by-property over 14 weeks. Chain-wide loyalty + central reservations enabled at go-live.
- Chain-wide P&L available daily, not monthly
- Direct booking share: 18% → 31%
- Audit close cycle cut from 9 weeks to 3 weeks
Common questions
Both options are supported. We can fully replace your legacy PMS (Opera, IDS, eZee, Hotelogix, RezNext etc.) with a clean migration of guests, reservations, rates and historical revenue. Or run alongside via two-way API sync if you need to keep an existing system for specific properties during transition.
30-minute demo with sample data from a hotel like yours.
Tell us your property type, room count and current PMS. We'll demo with a configured sandbox so you see how your data and workflows would actually look — not a generic vendor reel.
- 30-minute discovery + tailored demo
- Migration plan from your current PMS
- Channel manager + revenue management walk-through
- Written proposal in your inbox within 48 hours